Emily Nicholas works with Patients Canada as a speaker and adviser. She is also a research assistant with the Department of Community and Family Medicine at St. Michael’s hospital and helps bring the patient perspective to design with Pivot Health group.
Over the past decade or so I have been tested, injected, measured, scanned and x-rayed so often that you may want to stand back a little from this page. It was not the education I had in mind for myself. But, as my mother is fond of saying, “nothing is wasted” and it is true that my patient experience has provided life lessons and insights that continue to serve me well. Hopefully they can help start you thinking about what you can do to improve your patient experience.