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March 2014
Mar 18, 2014 4:09 PM
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Gone are the days of “just do what the doctor says.” PULSE of NY, a patient advocacy group based in New York, is training patients to effectively communicate their healthcare stories to clinicians with the goal of reducing diagnostic errors. The group's advice to the clinician: “first listen, the patient is giving you the answer”.

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ALL, How to tell patient stories, Patient engagement, Patient safety  
  
December 2013

Dec 2, 2013 7:03 PM
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St Michaels Hospital in Toronto is performing the nurse shift changeover with the patient at the bedside.  Enabling the patient voice at every shift change is reducing errors, empowering the patient and reducing anxiety. 

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ALL, About the healthcare system , Patient engagement, Patient safety  
  
October 2013

Oct 30, 2013 2:21 PM
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SUMMARY: In this article John Illingworth of the UK Health Foundation looks at the importance of patient perspectives in patient safety.

The patient is the only person who has the whole process view, the "big picture", through the primary to secondary care continuum.  It is only with the knowledge of the "big picture" that the real problems, the root causes, can be identified and fixed.

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ALL, Patient-centred measures, Patient safety  
  
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