The Canadian Foundation for Healthcare Improvement (CFHI) has released a brief "WHAT IF: Patients’ Experiences Guided Quality Improvement and Organizational Change?" by Carol Fancott from the Toronto Rehabilitation Institute.
CFHI believes patients have a unique perspective and valuable expertise because they are service users. However, Canada still lags behind other countries when it comes to learning from this perspective.
The brief lists five methods healthcare organizations can adopt to integrate patients and families into the design of care.
The brief also takes a look at some important organizational challenges such as:
developing a supportive culture and leadership
appropriate resources to facilitate partnership
Most importantly, CFHI calls for a policy shift -- a shift to patients being more directly involved in all healthcare organizations.
It was created to help inform us about how technology is transforming healthcare in Canada. Read the material, take the quiz and listen to Canadians from across the country share their experiences with digital health.
Digital health can help to empower and engage patients with tools that:
help you manage your health conditions
allow access to medical records
open channels of communication between care teams
provide access for rural and remote communities
and much more.
Let us know what you think about how well we are doing by commenting on this post or go to the Better Health Together site and let them know.
In this article John Illingworth of the UK Health Foundation looks at the importance of patient perspectives in patient safety. We agree that the way patients perceive things is the most relevant and perhaps the key perspective.
The patient is the only person who has the whole process view, the "big picture", through the primary to secondary care continuum. It is only with the knowledge of the "big picture" that the real problems, the root causes, can be identified and fixed.
The article goes on to suggest that the current practice of determining patient safety by looking at past harms could be balanced with the patients' perspective on issues that could be potential risks. Jane O'Hara and fellow researchers at the Bradford Institute for Health Research are developing what is called a ‘patient measure of safety’ – a survey instrument.