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Patient stories

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Stories can lead to change

Your health care experiences reveal authentic patient priorities, including

  • Where health care design or delivery could be improved
  • What constitutes patient and family-centred care
  • Ways to improve the patient experience
 
September 2014
Sep 30, 2014 3:23 PM

An elderly woman is diagnosed with colorectal cancer and her daughter sheds light on the incidents that lead to her premature death.

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All stories, All patient stories, Long-term care  
  
June 2014

Jun 13, 2014 1:07 PM

Anthony shares his patient experience in various intensive-care units and trauma centres as the result of a near-fatal motorcycle accident.

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All stories, All patient stories, Hospital and acute care  
  
March 2014

Mar 25, 2014 10:59 AM

This patient story is told from a spouse's perspective as he navigated Ontario's healthcare system alongside his wife as she received treatment for a rare form of leukemia. It highlights some of the challenges facing patients living with chronic conditions, such as poor coordination of care and gaps in communication.

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All stories, All patient stories, All caregiver stories, Patient-provider relationship, End-of-life care  
  
February 2014

Feb 25, 2014 10:46 AM

This story is told from a friend's perspective: an elderly couple with chronic illnesses is grappling with hospitalization and living at home without the appropriate support and effective communication between caregivers, social workers and health care providers.

What we learned:

1. The names and activities of car givers, involved neighbours, social workers should be recorded and available to all in a diary in the home of the elderly patient
2. The privacy considerations should not inhibit effective communication that helps the patient
3. The criteria should be “what is best for the patients well-being”, not just “we cannot give out that information”

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All stories, All patient stories, Patient-provider relationship, Degenerative disorder  
  
January 2014

Jan 17, 2014 11:01 AM

This patient story reveals problems with episodic, uncoordinated emergency room care for a patient with chronic disease.

What we learned:

1. The ED treats people in isolation of the patient history or a follow up plan
2. ER treatment must be integrated into the patient’s history and go-forward care plan
3. The ED people are not trained to deal with or concerned with patient anxiety

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All stories, All patient stories, Hospital and acute care, Patient-provider relationship  
  
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