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Resources for healthcare providers

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Practical Wisdom Tools are two-page documents that provide simple guidelines for how healthcare providers can improve patient experiences in hospitals (and in some cases, in other healthcare environments as well), all based on research. These are compiled by Alberta Health Services, and endorsed by Patients Canada and Alberta Health Services Patient & Family Advisory Group.

For healthcare providers

From Harm to Healing outlines the benefits and process of partnering with patients and families who have experienced harm in the healthcare system.

From Harm to Healing PDF438 KB

Helping Patients Make Difficult Decisions outlines how to create Patient Decision Aids which can help patients make difficult or complex decisions about their care.

Helping Patients Make Difficult Decisions PDF346 KB

Leadership Rounding discusses the benefits of having discussions with patients, families and staff during leadership rounds.

Leadership Rounding PDF470 KB

Let's Discuss Family Presence looks at the value and impact of including patients' loved ones as partners in their health care team, and how to start this conversation in your local hospital as a patient or health care professional.

Let's Discuss Family Presence PDF518 KB

Making Moments Matter outlines the behaviours and communication that providers can put forth to make the most of the time they have with their patients.

Making Moments Matter PDF 480 KB

National Guidelines for a Comprehensive Service System to Support Family Caregivers of Adults with Mental Health Problems and Illnesses, created by the Mental Health Commission of Canada in 2013, provides concrete direction to system planners, policy makers, and mental health managers in planning, implementing and evaluating a family-friendly system of care.

The Mobilization Toolkit is designed to help promote the Guidelines with decision-makers who have the resources or authority to implement recommendations.

1,530 KB

NOD to improve health outcomes looks at the power of a proper introduction - healthcare providers should say their Name, Occupation and Duty.

NOD to improve health outcomes 394 KB

Patient Engagement Heard and Valued: A workbook for meaningful engagement of patients that have not traditionally been heard in healthcare planning was created to help health care decision makers to plan, implement, and evaluate patient engagement processes with a focus on engaging patients whose voices have not traditionally been heard in healthcare planning, such as immigrants and refugees, those of low socioeconomic status, or people dealing with mental health and substance use issues, just to name a few groups.


The Patient Experience Journal is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience.

PXJ is published in association with The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

The Patients Included Charter provides entities with a means of demonstrating their commitment to incorporating the experience and insight of patients into their organisations by ensuring that they are neither excluded nor exploited in conference or event organization and implementation.

Created in May 2015 via crowdsourcing, the Charter contains five clauses based on Lucien Englen’s astute observation that too many health-related conferences lack patients on the planning committee, on stage, and in the audience. Conferences that meet the criteria as set out in the Charter have the right to use the “Patients Included” logo.

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