|   | 

We are a national, independent organization that champions health care change that matters to patients.


Share your story 

About us

Learn more 

Join us! link



March 2014
Mar 18, 2014 4:09 PM
Blog post summary picture

Gone are the days of “just do what the doctor says.” PULSE of NY, a patient advocacy group based in New York, is training patients to effectively communicate their healthcare stories to clinicians with the goal of reducing diagnostic errors. The group's advice to the clinician: “first listen, the patient is giving you the answer”.

Read more

ALL, How to tell patient stories, Patient engagement, Patient safety  
December 2013

Dec 2, 2013 7:03 PM
Blog post summary picture

St Michaels Hospital in Toronto is performing the nurse shift changeover with the patient at the bedside.  Enabling the patient voice at every shift change is reducing errors, empowering the patient and reducing anxiety. 


Read more

ALL, About the healthcare system , Patient engagement, Patient safety  
October 2013

Oct 30, 2013 2:21 PM
Blog post summary picture


SUMMARY: In this article John Illingworth of the UK Health Foundation looks at the importance of patient perspectives in patient safety.

The patient is the only person who has the whole process view, the "big picture", through the primary to secondary care continuum.  It is only with the knowledge of the "big picture" that the real problems, the root causes, can be identified and fixed.

Read more

ALL, Patient-centred measures, Patient safety  


Patient & Family Advisor

Join us as an informed, independent Advisor and engage with health care in ways that matter to you. Bring your experience and insights to guide meaningful change alongside other patients and caregivers. Learn more...

To read our older posts, go to Learning Centre > News & Features.

Follow us on Twitter
Become a Fan on Facebook

Recent tweets