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Patient stories

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Stories can lead to change

Your health care experiences reveal authentic patient priorities, including

  • Where health care design or delivery could be improved
  • What constitutes patient and family-centred care
  • Ways to improve the patient experience
December 2013
Dec 18, 2013 11:40 AM

A fractured hip becomes a nightmare of cascading problems because of errors and miscommunication in a Toronto hospital.

What we learned:

To fully understand this story we would need more information, however, here is what we were able to learn:

1.  Community care transportation should be free to patients
2.  Communication between local hospital and Toronto larger hospital must be clear
3.  The number of transfer requests from the patient and family caregivers could be used as quality indicators
4.  Is there a process of tracking incoming information between hospitals?
5.  Is the phone discussion recorded, or is there any other way of tracking information?

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All stories, All patient stories, All caregiver stories, Patient-provider relationship  

Dec 18, 2013 11:12 AM

This story recounts a patient's willingness to fight for their preferred treatment plan when others may have given up.

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All stories, All patient stories, Patient-provider relationship  
November 2013

Nov 27, 2013 3:27 PM

How the confirmation of colon cancer changed one man's view of patient participation in healthcare and, more specifically, how patient self-management systems play an integral part in the healing process.

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All stories, All patient stories, Positive experience of care  
October 2013

Oct 28, 2013 8:44 PM

This was a hospital horror story. All the patient wanted was peace and comfort.

What we learned:

1. Were the patient and their family members included in the performance assessment of their primary healthcare providers?
2. Did the care team collaborate with the patient and the caregiver?
3. Did hospital management assess how the staff members perform their duties?
4. Is there a survey given to patients that would include assessment of compassion, transparency and privacy?
5. Is there an independent patient relations agency to advocate for patients?
6. Does the hiring committee include patients and family caregivers?
7. Is management involved with patient quality feedback?
8. Did staff have a sit-down discussion with the patient and their family members once they were aware the patient was dying?
9. Did staff write their names on the white board in the patient’s room? Did they introduce themselves if they were new to the patient?

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All stories, All patient stories, End-of-life care  

Oct 28, 2013 8:20 PM

This is the account of a couple's healthcare experience during childbirth at their local hospital, and how their perception of it shatters as a result.

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All stories, All patient stories  
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