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Patient stories

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Stories can lead to change

Your health care experiences reveal authentic patient priorities, including

  • Where health care design or delivery could be improved
  • What constitutes patient and family-centred care
  • Ways to improve the patient experience
September 2013
Sep 12, 2013 8:10 PM

As a result of the unsuccessful surgery and errors and complications (fractured bone, inflammation, implant dislocation) this patient has lost my quality of life, ability to walk in shoes, consumed high impact antibiotics and painkillers and the problem is still not resolved.

What we learned:

1. Patient stories should go to the College of Physicians and Surgeons.
2. Patient should contact their original surgeons
3. Patients shouldn’t go through the complaint process of the CPSO
4. Review all the complaint procedures patients must complete
5. Ombudsman should review the complaints process

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All stories, All patient stories, Medical error  

Sep 12, 2013 7:44 PM

'So why did I finally plan to die? And was I depressed when I did so? I felt that the coming years could only bring me more pain – physically and emotionally.'

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All stories, All patient stories, End-of-life care  

Sep 10, 2013 3:40 PM

Read about a nurse's compassion with a patient's end of life care plan.

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All stories, All patient stories, End-of-life care  

Sep 10, 2013 3:34 PM

A short story about a patient who left his doctor's office with unanswered questions.

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All stories, All patient stories  

Sep 10, 2013 2:04 PM

This story is shared in the form of a letter. This experience left a patient without post-operative medication and proper care, and as she describes it, 'in summary, hell from beginning to end.'

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All stories, All patient stories, Hospital and acute care  
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