Late last year, at the age of 51, I got sick for the first time ever. My family doctor couldn’t figure out what was wrong with me, so she told me to go to the ER. I resisted this for several weeks because I hadn’t been shot or anything. We should not be delivering primary health care via the emergency room (ER) – it’s much too expensive! After about two months, without any other options offered by my family doctor, I finally realized that if I was going to get any help I had no choice but to present in ER, even though it wasn’t a life threatening situation. I wasn’t even in any pain at that juncture. I spent about 4 hours in the ER of the hospital where I work (as a social worker) and was treated quickly and with dignity -- in no small part because I am on staff. I was told, in so many words, that there aren’t many “perks” in our field, but that when we get sick, we will be cared for. I thought this was a bit unfair towards people who don’t happen to work in a hospital. This was pretty much the end of being treated with any sort of dignity, so in retrospect I don’t feel badly about it. I was referred to a specialist who saw me 4 days later and diagnosed me with cancer in a very “matter of fact, who cares” way. He was, at best, an accurate diagnostician. No empathy there. Thereafter, things deteriorated steadily.
I live in Canada’s largest city, and I live right downtown. First, I waited over a month for an initial appointment at a cancer “care” facility that has been called “world class.” I would have to disagree with that designation. The moment I stepped through the door there, the emphasis was on my participation in clinical studies. Over the next four months I was “treated”, misinformed, uninformed, and flat out lied to about my disease and my treatment. At the outset, a “Fellow” (sort of a doctor in training) tried to talk me into an invasive procedure and became quite difficult, including refusing me pain medication over the Christmas holiday period when I declined to consent to this. As it turned out, this procedure was entirely unnecessary and would have been merely a learning exercise for the Fellow. In another instance, a technician greeted me in a loud voice, in a well-populated waiting room with “have you had a bowel movement this morning Ms. X?” When I informed her that we would have to discuss this in a more private area, she simply looked perplexed. At a late evening appointment for a CAT scan, another tech, sloppily dressed, informed me as he was preparing the syringe while I was lying on the table, and in front of my 11 year old, that there was a possibility of death from the dye injection (“just saying, but I hafta tell ya”). At another visit, a clerk insisted on taking my photo “…in case you don’t speak English!” A doctor performed a very painful procedure without the anaesthetic I’d been promised I would get and told I had had while the nurse screamed at me to “breath!” (“oops, sorry, we thought you’d had freezing”)
A social worker told me I’d have privacy during chemotherapy treatments. How could anyone consider sitting in a public space hooked up to an IV in full view of 20 + other patients, their families, friends and sundry passersby “private”? Why lie to patients about the setup? A nurse called my 89 year old father, whom I had listed as an “emergency contact”, to rebook an appointment because she couldn’t reach me the first time she called. That’s an emergency? Countless times, I had 5th floor chemo appointments booked on top of basement radiation treatment appointments. Guess who gets to sort that out – the patient. One day, a nutritionist approached me in the corridor asking loudly whether we could “talk about your loose stools.” A “Fellow” chastised me for taking too much over the counter medication when I’d been refused a prescription remedy. She then berated me for not knowing that there was a nursing facility available for radiation patients who encountered problems, insisting that “somebody” should have told me about this resource; “somebody”? How about YOU? The same fellow failed to record the medication she’d prescribed in my chart, and then called my pharmacist and insinuated that I was trying to double doctor a narcotic in trying to get information about my dose without revealing her error in failing to record this. While I was getting re-hydrated via IV, a nurse decided to tell me all the gory details about how the kind of cancer I have usually metastasises and how I probably won’t live for 2 years. Seven months after treatment ended, I went for a checkup and was examined by a radiologist who said to me “I see something… you need to see a surgeon” and then sent me on my way to wait 6 weeks for an appointment to see that specialist, and 12 weeks for another MRI! When I finally saw the surgeon, I had another painful examination and biopsy to, in her words, “prove to him (the radiologist) that there was no cancer” extant.
If, as a patient, you call this “world class” hospital, you’ll be asked for your patient ID number and once you’ve repeated it, be asked “so this is Ms. X Z?” One wrong digit and you’ve got a stranger’s name… one wrong digit, and a stranger knows yours. I could go on and on about the abuses of power and stupidity evidenced by doctors, techs, nurses, and other “professionals” at this outfit, but I think the above is illustrative enough to make the point. I have stood up to these health “care” providers repeatedly when their apathy and “sausage factory” mentality and their disregard for patient confidentiality have become too much for me… and whenever I stop and realize that there are patients who cannot advocate for themselves because they’re too old, too ill, don’t speak English, don’t have my tenacity….. but now I have reached the end of my rope.
I have discovered that apparently cancer is essentially a reportable disease in Ontario, like sexually transmitted infections. Who knew? Under something called the Patient Health Information and Protection Act (ha!) if you’ve had cancer/treatment, your personal information, including identifying info, is routinely shared with a third party. The patient’s consent has been summarily dispensed with, by law. Not only that, patients don’t even have to be informed that this Act exists or that their consent has been blown off and their personal information has been shared. Doesn’t that make you want to book an appointment for a mammogram, pap smear or PSA?
My son was killed due to negligence and incompetence at our local hospital while in the care of three doctors and one nurse. I have complained to the College of Physicians and Surgeons and to the Ontario Nurse’s College regarding the providers. I suspect that the regional coroner tried to...
My son was killed due to negligence and incompetence at our local hospital while in the care of three doctors and one nurse. I have complained to the College of Physicians and Surgeons and to the Ontario Nurse’s College regarding the providers. I suspect that the regional coroner tried to cover up for the doctors , and I have since complained about him to the college and to the chief coroner of Ontario who is currently investigating my son’s case. I have also requested an inquest.
My son, Joshua, was admitted to our local hospital E.R. on June 5, 2012 after taking an overdose of his prescription medications. Joshua had been diagnosed as bi-polar by a psychiatrist at the hospital a few years before and was under his care for medication. I would like to say that one of the drugs he was prescribed was Abilfy which can cause suicidal tendencies. I had asked the doctor to put him on Zeldox which was recommended by my brother who also suffers from mental disorder but he did not. His life at this time was going in a good direction. He was a fabulous writer and had articles published in a local newspaper. He was starting a new job and there was no indication of suicide.
He contacted his father and I shortly after he attempted suicide at approximately 2:30 am. We took him to the local hospital and arrived by about 4:00 am. He was admitted at once and the emerge doctor contacted Poison control for recommendations. This doctor followed Poison control recommendations and for the next 24 hours my son seemed to improve. Apparently when you ingest this much medication your ammonia levels rise and valproic acid levels are high from the medications themselves. The providers were told by Poison control to start him on L-carnitine, which is used to lower the levels in the blood. They were doing blood work every 3 hours and had to send it elsewhere for testing. His levels for the whole day were very high. All day on June 5 he seemed very groggy.
On June 6 at 10:30 am his levels were normalizing. At 2:40 pm the psychiatrist tried to assess him but could not get him to follow direction or give a sensible response. He said he would come back later to assess Josh. His care had been turned over to a new doctor and this doctor had been assessing him all day on June 6. At 3:15pm, just 35 minutes after the psychiatrist could not get any sense out of my son, the new doctor “medically cleared” him. How could this be? At 3:35 pm, 20 minutes later, the nurse questioned his decision and showed him the most recent blood work results from 1:00 pm that day which showed Josh’s levels to be rising. He still medically cleared him and sent him off to the Mental Health ward. They did not contact Poison Control with this information.
Upon Arriving at the mental health ward, the psychiatrist prescribed Haldol even though Poison Control told them not to. Apparently he did not consult their recommendations. At approximately 6:00 pm Poison Control contacted the hospital since they had not been contacted since earlier that day. When they learned that my son’s levels had started to rise again, they became very concerned and advised them to have the antidote ready and monitor Josh closely. The psychiatrist contacted the doctor who had “medically cleared” Josh and his was response was as follows, “I stand by my decision, patient is medically clear.” At this point the psychiatrist brought in yet another Internist to assess Josh.
By 8:00 pm my son was deteriorating quickly. He was incoherent, confused, and tried to leave the hospital. The new doctor sent him over to the medical ward. After being transferred to this ward they restarted the L-carnitine antidote for his rising ammonia levels. He was still not stable and at 10:45 the Internist prescribed Haldol again. Consequently from 8:00 until about midnight my son was in a very bad mental state. During this time he had a code blue. At about 12:30 am the hospital finally called me. I could hear ungodly screaming in the background which I was told was my son. She told me they were admitting him to the ICU. My other son and I rushed up to the hospital and about 2:00 am the doctor finally came in to talk to us. I asked what had happened and all she told me was that Josh’s levels started rising and they did not know why. I had no idea about the rising levels earlier in the day or that they had given him Haldol in spite of being told not to by Poison Control. I was also told that it had taken 7 – 8 people to hold him down when they moved him to ICU and he had to be physically and chemically restrained to protect him. I have asked in my complaints why I was not contacted as soon as my son was unable to speak for himself since there is an informed consent to treatment act which states that if a patient is incapable of speaking for themselves than the next of kin (me) should be contacted. I live about 5 minutes away from the hospital and they waited over 4 hours before contacting me. This is in clear violation of the act.
From the time he was in the ICU he had a high fever, he was sweating, had a high heart rate (over 130 the whole time up until his death), and he developed pink sputum. These are all signs of DVT (blood clot) but nothing was done to check for this. They gave him Heparin which is only effective in preventing blood clots and is useless after the clot has developed. By chemically and physically restraining him for over 4 days they increased the risk of blood clot. He should have been given surgical stockings and physio as well as heparin but he was not. They never did one test for the clot. They assume giving him heparin would take care of this. Again I stress I believe he had already developed this by the time they gave him Heparin.
I also questioned the use of physical restraints after he had been chemically restrained as well. Josh looked like he was in a coma and could not even move a tiny muscle so why did they leave the physical restraints on. There is also a Minimum physical restraints act in Ontario. It states that only the doctor can order this and they have to monitor and keep records of this and remove them as soon as possible. There are no records on monitoring this. In one of the doctor’s responses to me, she states “I am not saying Ms. Patey is not telling the truth but I do not recall the physical restraints and there are no records of this.” She was not aware of the picture we have. I sent her a picture and had everyone who visited Josh and witnessed the restraints sign an affidavit. She now miraculously claims that records have been found that they missed giving her at first and yes, he was restrained a couple of times. She claims that this was to stop him from pulling out any tubes etc. How in the world can anyone who is so sedated and physically paralyzed pull anything out? This is a ridiculous statement by her. She knows she violated the restraints act and has lied and tried to cover this up.
During his intubation they had trouble getting his breathing stable. The nurse even asked me if he had asthma. This is also a sign of a blood clot but still no one questioned this. He was intubated, physically and chemically restrained from June 7 at 12:30 am until June 11 at 8:00 am. 4 ½ days lying perfectly still.
On June 11 at about 8:00 am they extubated him and woke him. At 10:00 am he had to go to the bathroom and they sat him in a commode next to the bed. He promptly started turning blue and did a face plant on the bed. A code blue was called just as I was arriving in the ICU. They got him stabilized and I was told this was probably due to dizziness from laying in the bed for more than 4 days. According to the coroner, this was likely a sign of the blood clot. However again neither of the doctors involved in the code blue could figure this out. Who is practicing at this hospital? A layman, like me, would attribute this to dizziness, but a trained doctor should have more sense than this.
I stayed with him most of the day and ordered TV for him since he was an LA Kings fan and the final game was on that night. Thank goodness he at least got to see his team win the cup. This was the only good thing that happened to him. During the day he had an oxygen mask on and he kept pulling it away from his face and sucking in. The nurse assumed he was trying to remove it and put the restraints back on for a while. I believe he was doing this because again he was having trouble breathing and he was trying to suck in more air. I had a good talk with him and told him all about the last 5 days and what had happened. He had no recollection of anything from June 6 until June 11. Many family members visited with him that day and he seemed to be doing well. We all thought we were now on the road to recovery. Josh was sincerely sorry for what he tried to do and was looking forward to receiving the counseling he needed. I left the hospital after the game and told him I would see him around noon the next day. That same day, June 11, the doctor started prescribing Haldol again but I was not aware of this until after he died. At about 3:30 am on June 12, he started hallucinating and pulled out his catheter. He was getting very paranoid now.
I called the hospital at 9:00 am and was told about the incident in the night, but not to worry as he could void on his own. They did not tell me about the paranoia. When I arrived at noon the first thing he said to me was “Mom, you have to get me out of this hospital. I will go to another one.” I asked why and he said, “they don’t want me here. I heard them say 'He doesn’t belong here.'" I said, “Oh Josh, they would never say that.” He was acting very paranoid and started to tell me the details of his hallucination. I did not believe my son at the time but now I realize they wanted the bed in ICU and were trying to decide which patient they would move to free up the bed.
I was concerned about the paranoia, which I am now convinced was caused by the Haldol. At the time, however, I thought it was from being without any medication for so long and that it had to do with his bipolar condition somehow. I went to the nurse, the doctor was there with her, and I asked that a psychiatrist be brought in to assess him. They called the psychiatrist who was on call and he came to see us. I found out after reading his report that he was clearly concerned about the paranoia and assumed Josh was still on a Form 1 at the time and said he would continue this. A Form 1 means that a nurse must be with Josh 24 hours to watch him closely. Apparently the other psychiatrist had discontinued the Form 1 earlier in the week and the doctor did not consult with the new psychiatrist about this. Thus my son had no nurse assigned to him.
Josh and I continued to watch some TV and at about 3:00 pm a cleaning lady came in and started cleaning the room. She told us that he was moving to the medical floor. I was surprised since this was the first I heard of this. Apparently they definitely were in a hurry to get the bed since they had the room cleaned before we left. How sanitary is this? especially since they had no idea if my son had c-diff or any other contagious disease. I asked the nurse if we were moving and she said yes. I was still concerned since Josh had diarrhea, stomach cramps, still a fever and high heart rate (130) and was very paranoid. She said they would put a portable heart monitor on him and keep the antibiotics IV with him. She plunked him in a wheelchair. I noticed his feet were not on the foot rests and helped him to put them up. His legs were very stiff and he could not lift his feet by himself. Apparently I am the only one who noticed this. Again I found out later that this is another symptom of DVT (blood clot). Nobody bothered to ask or check him. At this time they still did not know exactly what was causing the high heart rate or fever. They were so sure it was some kind of infection although they had no idea what it was. The doctor was so sure it was aspirated pneumonia but an x-ray earlier in the week showed his lungs were clear. Why did she not even check for something else. I thought when you ruled out one thing you would check for something else as the cause of the symptoms.
We arrived at the medical ward about 3:30 pm. The nurse came and helped him to the bathroom and said she was going to get him into bed. They put him in a semi-private room at the end of the hall. This room was probably the farthest away from the nurse’s station that you can get. Never mind his physical symptoms, what about the paranoia? They didn’t seem to be concerned about what might happen because of this.
I left to go and arrange a phone and TV transfer. When I came back ten minutes later, 3:40 pm, Josh was jumping around in the bed. I asked what was wrong and he said “I think I’m having an anxiety attack. I think I am going to die.” He could not breathe. I pushed the call button. At this time I noticed feces on him and got some paper towels and water and washed him. I tried to calm him down. After about 5 minutes I pushed the button again as no one had answered the call the first time. After another couple of minutes I went into the hall to see the nurse coming. She said they had contacted her from ICU because he had dislodged one of the leads from the heart monitor and his heart rate was climbing (160). I believe this is the only reason she came and not because I pushed the button. She was very snarky and seemed annoyed with Josh. We both tried to settle him down and after a few minutes he started turning blue. At this point she left the room. I ran after her and said, ”Where are you going, my son’s turning blue.” She replied, “I know I am going to get oxygen.” She came back a few minutes later and called another nurse to assist her. She put the mask on him. I was with him holding his hand and the last thing he said to me was, “Mom, don’t let me go.” After this I watched his eyes roll back and I heard him defecate. It was not until then, that the nurse pushed the code blue and everyone came running. I was pushed aside and taken to a quiet room. They worked on him for almost an hour but to no avail. I know in my heart he was gone before she even pushed the code. Protocol states that they are supposed to push the code as soon as a patient starts to change color but she wasted at least another 5-10 minutes before pushing the code.
I believe if I had not been present I would never have known the truth about what happened with Josh. I am sure they would have told me they did everything they could, and I probably would have believed them. Only after I got his records, did I realize the extent of the harm done to him.
They were truly incompetent with my son’s care. If they had kept in contact with Poison Control and did what they told them to, I am certain my son would still be here with us today. They caused him to end up in ICU by not treating his rising levels and prescribing him Haldol. This is why I cannot accept what happened. They killed him and he deserves justice. I pray that we will be granted an inquest. By medically clearing him too soon, prescribing Haldol when they were warned not to by Poison Control and miss diagnosing the DVT they clearly killed him.
Two of these doctors are supposed to specialize in internal medicine. Why was DVT not considered? These doctors should be criminally charged with negligence causing bodily harm and death. They have no idea what this has done to the surviving family and friends. When they took my son’s life, they took mine as well. Life will never be the same.
In 2009, Mike noticed a sudden change in his wife’s short term memory. He was aware that her behavior may have been indicative of a stroke, and so he took Vickie to a nearby emergency room.
After being admitted to the hospital, she was put on medications to reduce her blood pressure and reduce stroke risk; her regular medications were put on hold until they could make a better assessment of her neurological condition. She required an MRI scan, but had to wait as other patients were deemed more critical. This institution had one MRI scanner, and there were only five slots per day that could be taken by inpatients. During the wait, she was quite uncomfortable due to the new medications, and having been taken off of her regular medications.
Mike recalled that in 2005 Vickie has been given an MRI scan when she was treated for a subarachnoid hemorrhage in the United States. That evening he contacted the hospital that would have Vickie’s scan from four years before, and they speedily prepared the image and sent it overnight. The doctor here was able to compare it to the eventual result of her MRI scan.
This situation demonstrated that had Vickie got her scan earlier, she could have been discharged home and resumed her regular activities and medications. Mike gained access to a breakdown of the medical costs, and determined that 92% of the money spent by OHIP did not help Vickie in this instance.
After consideration, Mike wrote the Patient Relations Manager at the hospital with his story. They agreed that had Vickie been scanned sooner, she could have resumed her regular activities much earlier. Unfortunately the hospital did not have the financial resources for another MRI scanner, nor the staff to run it.
Nonetheless the Patient Relations Manager discussed the recent implementation of a Medication Reconciliation Project which would address part of the issue. The project required their nursing staff to gather a list of all the medications that patients take at home. Each one would then be checked by the doctor and ordered or discharged upon admission. This would then be reviewed by a staff member whose responsibility it is to follow up with every patient and uncover missing information.
Following their communication, Mike felt that the Patient Relations Manager used Vickie’s experience to make speedy, effective changes to improve their process.
I almost laughed when I heard that. Of course, that might have made me move, so I remained "calm". Or as calm as I can be lying on my back with my shirt off in a doctor's office. One of the office's attendants was administering a test on me. Another...
I almost laughed when I heard that. Of course, that might have made me move, so I remained "calm". Or as calm as I can be lying on my back with my shirt off in a doctor's office. One of the office's attendants was administering a test on me. Another was on the phone at a nearby desk calling patients to reschedule their appointments. Apparently the specialist was no longer available on an originally scheduled day and other patients were being called to be rescheduled. Obviously this was a very busy specialist and the concept of patient privacy had to be sacrificed. With privacy a dead issue, it should be no surprise that availability was quickly becoming just as scarce. Once the specialist actually met with me it was clear it could never really be guaranteed. The visit was about ten minutes long. I was in to see the specialist for follow-up on previous tests and to discuss results about a significant life-altering and threatening condition. Information was offered in very small doses. Two questions were answered with a decision to send me for two more tests, but no discussion. Other questions were answered almost defensively. Not once did the doctor seem to emit even a sound of assurance. Recommendations? Suggestions? Sure, if I led him to one he'd offer it. But ultimately, everything just was what it was and would have to now be monitored and tested and discussed only when and as the doctor felt it necessary. Shall we say, in six months? Sure, why not? I'll just relax and try not to move.
This is an account of my patient experience. I am writing with the hope that something can be done so that no other person has to go through what I did. The pain and suffering I had to endure was unnecessary and could have been avoided if the first health...
This is an account of my patient experience. I am writing with the hope that something can be done so that no other person has to go through what I did. The pain and suffering I had to endure was unnecessary and could have been avoided if the first health care professionals I came into contact with had listened to me and put their arrogant egos aside. I have contacted my local health region but will be writing to everyone who may be able to help fix these problems. Not only did I have to suffer without reason, but because of faulty logic and not following basic scientific theory, my recent ordeal cost our system far more money than it needed to. I feel that if I had been sent for an ultrasound the first day I went into the hospital then I would have had surgery the next day and been out of the hospital two days later. But instead I was sent home with a lump the size of my fist which turned into two lumps the size of baseballs by the end of that week. Then it finally broke open at which time I spent a week in hospital with getting three different antibiotic four times a day, with a fever of 39 at times. After an additional week of suffering I was sent for an ultrasound, a day later I had surgery and was out in two days after that. I have been misdiagnosed a few times in the past but this takes the cake. But what am I to do, where is the accountability? So I hope someone within your organization can use my story to fix the way doctors work with patients.
Jan 20 – Noticed a small lump the size of my thumb in the bend between my upper thigh and groin area. A small amount of blood was on my hand as I passed my hand over it. I cleaned it off, gently felt the area, but did not squeeze or aggravate the area.
Jan 21 – Woke up with a lump the size of my fist. I went to the emergency room at the local hospital and was told I had an ingrown hair by the attending nurse and she did not want to waste the doctor’s time by calling him in. I told her she was wrong and I would not leave without seeing a doctor. A doctor showed up and told me it was an ingrown hair and dismissed the fact I told him I had had literally hundreds of ingrown hairs and I did not feel this diagnosis was correct. They swabbed my skin and gave me a prescription for oral antibiotics.
Jan 24 – The mass continued to grow and is now the size of two fists. I returned to the hospital and was told all is as it should be despite the fact I could hardly walk. I was then showed the results from Monday’s swab showing it found no infection. Well what did they expect as the mass was growing at a hyper rate inside me and had not discharged anything? I asked them to take a sample and have it tested but I was again dismissed and told to go home.
Jan 25 – I could no longer take the overwhelming pain and returned once again to the emergency room at the hospital. This time when I laid on the table the doctor was able to open the mass and start discharging it. I broke the bed headboard in the emergency room while they were draining it and I was screaming in pain. The pain was beyond extreme. At this point I was admitted to the hospital. I was then put in a room and given 10” abdominal pads and told I was to change my own dressings. I was given something for pain and put onto three different antibiotics four times a day through intravenous.
Jan 26 – Jan 31 – I continued to have difficulty with eating as I had an overall feeling of nausea. I had to change my own dressings this whole time, maybe 10 times a day, in an area I could not see. At one point I had to call three different times for pain medication and waited 40 minutes. Three different nurses came to my room and all said ‘OK’ when I asked for medication and then left. The second one who came to my room yelled at me like a dog from the hallway as she could not be bothered to gown up and come in the room. When the nurse dispensing the medication came around I asked her for the previous nurse’s name and employee number that had yelled at me from the hall and she refused to give it to me and then told me I had been the one yelling at her. I had not yelled at anyone. Later that week a nurse kicked my bed to wake me up at one point. I then had seven different intravenouses as no one could seem to do it correctly. The nurses blamed the cheap equipment, but that’s not right because another time I was at the Yorkton Hospital they were able to put one in and it worked fine for the three days I was there. Again I was told it was just an ingrown hair and all tests of materials discharged from the site came back as sterile.
Jan 31st – I was sent to another hospital to get an ultra sound as the masses were not really getting any smaller. I had the ultrasound and was told to go back to my community. Once back in my community I was told the doctors would consult and give me the results.
Feb 1st – Somehow I was given a hard time for not staying in the neighbouring hospital as the surgeon wanted to consult with me, but how was I to know this? So I went back for a consultation. While consulting with him I was told I was to be admitted and I would be having surgery today or tomorrow. At this point I was sitting in the casting room in the emergency room with my wife. After an hour she went to the nurses’ station to ask about when I might be moved to a room to get ready for surgery. She was told the doctor needed to still see me and to wait. After two and a half hours I had to go to the washroom at which point my dressing fell off. My wife is now in tears seeing the discomfort and pain I was going through with no indication that anyone cared. I was bleeding and had to find something in the room to stop it. Lucky I found a neck collar casting which I cut and secured over the wound to stop my bleeding. After three hours my wife left as she was too distraught to stay with me any longer.
I then proceeded to the nurses’ station where I told them I refused to stay in that room any longer and wanted something done about the ridiculous situation. I was told again that the doctor was not available and on top of that I might as well get used to the cast room as there were no beds available for me. At that point I told them the doctor had already told me I was to be admitted and I was to have a room prior to surgery. The one nurse specifically told me she was in charge of the rooms and I was not getting one. In three hours, not one person checked on me and both times when my wife and I went to the nurses’ station they were not busy or overrun. There were at least 10 people, nurses, EMTs, and I believe another doctor who were laughing and seemingly having a merry old time while I suffered in pain. Finally the manager of the emergency room returned and started apologizing for what had gone on. Within an hour I was having a multitude of tests, blood, EKG, and somehow I got a room that I was told did not exist. At 7:00 PM that night I had surgery where I was told by the surgeon that he had removed two masses.
Is anyone really still thinking this is an ingrown hair?
Feb 2nd - Lucky for me the nurses at the neighbouring hospital are now changing my dressing and I don’t have to do it myself. The area of the surgery feels good and for the first time I seem to be getting at least reasonable healthcare. The intravenous put in the day before seems to be fine and would be until I left on Sunday. This surprised me as it was the same ones the nurses at my community hospital blamed for their inability to insert one properly. Of the seven times they had to redo my intravenous in my community hospital, four times the antibiotics started to fill my skin. This was painful and the intravenous given to me in my community hospital burned when I would get the antibiotics, but the one put in me correctly in my neighbouring hospital did not burn or create a painful lump under my skin. When I asked about the burning sensation in my community hospital I was told it was just the antibiotics, but if this was the case why did the same antibiotics not create this same sensation in my neighbouring hospital? Now, as well in my community, I had to shave my own arms for the intravenous. I ask you to recall that I was in very serious pain on pain medication, told to change my own dressing, told to shave my own arms so they could redo my intravenous seven times; I did not realize we had a self serve medical system.
Feb 3rd – I was told by the doctor I would be discharged today sometime between 11:00-12:00. My wife showed up at 10:30 and we had to wait until 3:00PM. No doctor came to see me and I was discharged without any antibiotics or pain medication. Again the floor was not busy and there really is no apparent reason as to why I had to wait until three to leave. I was told when I was admitted I would have my email taken so I could do a survey. No one offered this to me and the nurse looked rather distraught when I requested the chance to do the survey. I was given a note with a website address where I could access the survey. So, I am writing to you today to have my matters looked into and to see that no one else has to suffer the amount I did for no good reason.