|   | 
Top of left column

Patient stories

Join us! link


Stories can lead to change

Your health care experiences reveal authentic patient priorities, including

  • Where health care design or delivery could be improved
  • What constitutes patient and family-centred care
  • Ways to improve the patient experience
February 2014
Feb 25, 2014 10:46 AM

This story is told from a friend's perspective: an elderly couple with chronic illnesses is grappling with hospitalization and living at home without the appropriate support and effective communication between caregivers, social workers and health care providers.

What we learned:

1. The names and activities of car givers, involved neighbours, social workers should be recorded and available to all in a diary in the home of the elderly patient
2. The privacy considerations should not inhibit effective communication that helps the patient
3. The criteria should be “what is best for the patients well-being”, not just “we cannot give out that information”

Read more

All stories, All patient stories, Patient-provider relationship, Degenerative disorder  
January 2014

Jan 17, 2014 11:01 AM

This patient story reveals problems with episodic, uncoordinated emergency room care for a patient with chronic disease.

What we learned:

1. The ED treats people in isolation of the patient history or a follow up plan
2. ER treatment must be integrated into the patient’s history and go-forward care plan
3. The ED people are not trained to deal with or concerned with patient anxiety

Read more

All stories, All patient stories, Hospital and acute care, Patient-provider relationship  
December 2013

Dec 18, 2013 11:40 AM

A fractured hip becomes a nightmare of cascading problems because of errors and miscommunication in a Toronto hospital.

What we learned:

To fully understand this story we would need more information, however, here is what we were able to learn:

1.  Community care transportation should be free to patients
2.  Communication between local hospital and Toronto larger hospital must be clear
3.  The number of transfer requests from the patient and family caregivers could be used as quality indicators
4.  Is there a process of tracking incoming information between hospitals?
5.  Is the phone discussion recorded, or is there any other way of tracking information?

Read more

All stories, All patient stories, All caregiver stories, Patient-provider relationship  

Dec 18, 2013 11:12 AM

This story recounts a patient's willingness to fight for their preferred treatment plan when others may have given up.

Read more

All stories, All patient stories, Patient-provider relationship  
June 2013

Jun 12, 2013 11:14 AM

I almost laughed when I heard that. Of course, that might have made me move, so I remained "calm". Or as calm as I can be lying on my back with my shirt off in a doctor's office. One of the office's attendants was administering a test on me. Another...

Read more

All stories, All patient stories, Patient-provider relationship  
« 1 2 3 »
Follow us on Twitter
Become a Fan on Facebook

what is a patient?

Membership pamphlet PDF